Program Description

• To provide an overview of Digital Banking and the role of Fin-Tech in the development of Banking Industry.
• Explain the importance of Digital Banking In the Banking Domain
• Know about Different Types of Digital Banking Products and Services Offerings
• Understand how Risk Management works in E-Banking
• Role of Branchless Banking in enabling Financial Inclusion and Economic Growth
• Know the Operational and Technological aspect of Digital Banking
• Explaining the process of Marketing of Digital Banking Products and Services
• Career Opportunities in BFSI Industry

Module1

Chapter A

• Digital Banking Products
• Introduction
• Need for Digital Banking Products
• Client Education for Digital Banking Products

Debit/Credit/ ATM Cards

• Overview and brief history of Cards in BFSI Industry
• Different types of cards
• Product features
• EMV Machine Technology
• New Technologies - Tap and Go, NFC, etc.
• Approval Processes for Cards
• Profitability of Cards
• Back End operations
• Recovery and Follow up

ATMs

• Overview and Brief History
• Product Features
• Instant Money Transfer Systems
• Various Value-Added Services (e.g., bill payments, donations, etc.)
• Proprietary, Brown Label and White Label ATMs
• ATM Network Planning - Onsite/Offsite
• Security and Surveillance of ATM Sites
• Profitability of ATMs
• Risk Management and Frauds
• Back-End Operations and Technology

CASH DEPOSIT MACHINES

• Overview and Brief History
• Product Features
• CDM Network Planning - Onsite/Offsite
• Profitability of CDMs
• Risk Management and Frauds
• Back-End Operations and Technology

CASH RE-CYCLERS

• Overview
• Product Features
• Risk Management and Frauds
• Back-End Operations and Technology

MOBILE BANKING

• Overview and Brief History
• Product Features and Diversity
• IMPS
• Profitability of Mobile Banking
• Risk Management and Frauds
• Back-End Operations and Technology

INTERNET BANKING

• Overview and Brief History
• Product Features
• Corporate and Individual Internet Banking
• Integration with e-Commerce Merchant sites
• Profitability of Internet Banking
• Risk Management and Frauds
• Back-End Operations and Technology

POS TERMINALS

• Overview and Brief History
• Product Features
• Approval processes for POS Terminals
• Profitability of POS business
• Risk Management and Frauds
• Back-End Operations and Technology

Module 2

Chapter B
BRANCHLESS BANKING

• Objectives
• Introduction
• Financial Inclusion - Logic and logistics
• Vehicles for Financial Inclusion
• Business Correspondents/Business facilitators
• Digital Banking Products for Financial Inclusion

Module 3

Chapter C
Marketing of Digital Banking Products

• Objectives
• Introduction
• Product Planning
• Structure for Marketing Digital Banking Products
• Sales delivery to customers
• Concept of e-Galleries
• After-sales service to customers
• Marketing for Financial Inclusion
• Dangers of Mis-selling
• Use of analytics in marketing Digital Banking Products

Module 4

Chapter D
Payment Systems

• Overview of global payment systems
• Overview of domestic payment systems
• RuPay and RuPay Secure
• Immediate Payment Service (IMPS) National Unified USSD Platform
• (NUUP)
• National Automated Clearing House (NACH)
• Aadhaar Enabled Payment System (AEPS)
• e-KYC
• Cheque Truncation System (CTS)
• National Financial Switch (NFS)
• RTGS
• NEFT
• Forex Settlements
• Securities Settlement
• Innovative Banking & Payment Systems

Learning Format: Online

Duration: 12 weeks

Certified by: IIT-MADRAS

For more detail, please click on the link: Digital Skills Academy, IIT Madras